Simplify Client Onboarding and AML Compliance with Hivelight’s RealAML Integration
Client intake and AML compliance just became seamless. We’re thrilled to announce our powerful integration with RealAML, transforming how law firms handle new client inquiries, manage intake processes, and maintain AML compliance—all through one coordinated workflow.
The Challenge: Intake Complexity Meets Compliance Requirements
Every law firm knows the intake dance: potential clients submit inquiries, email notifications fire off to half the firm, teams scramble to gather information and juggle who is chasing what, AML checks need completing, and somehow all of this needs to be tracked, documented, and followed up quickly. Traditional approaches involve multiple systems, manual data entry, and too many opportunities for things to fall through the cracks.
Our integration with RealAML changes all of that.
One Form, Complete Automation
The journey starts simply—with RealAML’s intake forms that potential clients can complete from anywhere:
- Flexible delivery: Share via email, text, social media, or embed on your website
- Mobile-friendly: Clients can complete forms on their phone, tablet, or computer
- Smart data capture: All information flows automatically into your workflow
Once a potential client hits submit, the real magic happens.
Intelligent Workflow Automation
Here’s where Hivelight’s work delegation engine shines. The moment that intake form is submitted:
- Automatic matter creation in Hivelight with all client details
- Team assignment based on your firm’s rules
- Intake workflow application including AML check tasks
- Form data saved to the matter for quick reference and updates
- Email notifications to relevant team members with direct links
No manual data entry. No missed steps. No delays.
And it works with all modern practice management systems!
Seamless AML Compliance
The integration makes AML compliance remarkably straightforward:
Smart Links for Instant Checks
Each AML task in Hivelight includes a smart link that:
- Pre-populates client information from the intake form
- Identifies the correct practice management system
- Launches RealAML with all data ready to go
Automatic Documentation
Once the AML check completes:
- Reports automatically save to your practice management system
- Disbursements are recorded for accurate billing
- Hivelight tracks completion for compliance reporting
Two-Way Synchronization
The integration maintains perfect data harmony:
- Client details sync between all systems
- Updates in one system reflect everywhere
- No duplicate entry, no data conflicts
Real-World Workflow: From Inquiry to Client
Let’s walk through how this works in practice:
Step 1: Client Inquiry A potential client finds your firm online and completes the RealAML intake form on their mobile device while dealing with their legal issue.
Step 2: Automatic Processing Hivelight immediately creates a new matter, assigns your intake team, and applies your standard intake workflow—all while sending notifications to the right people.
Step 3: Team Review Your team reviews the inquiry in Hivelight, adds notes, tags colleagues for input, and decides to proceed. With one click, they sync the matter to your practice management system.
Step 4: AML Compliance The assigned team member clicks the AML check task, launches RealAML with pre-filled data, completes the check, and everything automatically files back to your systems.
Step 5: Client Onboarding With compliance complete and documented, your team can focus on actually helping the client rather than managing administrative tasks.
Key Integration Features
Unified Data Flow
- Intake form data flows to Hivelight matter notes
- Matter details sync to practice management systems
- AML results save automatically with proper filing
Flexible Implementation
- Works with ActionStep, Clio, Smokeball, Unity, and other major platforms
- Customizable workflows for different practice areas
- Scalable from solo practitioners to large firms
Compliance-Ready Documentation
- Complete audit trails for every step
- Automatic disbursement recording
- Centralized storage of all AML documentation
Team Collaboration
- Tag colleagues for input on matters
- Automated notifications keep everyone informed
- Clear task ownership and status tracking
Beyond Basic Integration: Strategic Advantages
This integration delivers benefits that go beyond simple efficiency:
Client Experience: Potential clients can engage with your firm instantly, from anywhere, without phone tag or office visits.
Team Productivity: Eliminate data entry and focus on high-value work like actually reviewing matters and serving clients.
Compliance Confidence: Never miss an AML check or lose documentation with automated workflows and centralized storage.
Business Intelligence: Track intake conversion rates, identify bottlenecks, and optimize your client acquisition process.
Implementation That Works for Your Firm
One size doesn’t fit all in legal practice. The Hivelight + RealAML integration adapts to your needs:
For Solo Practitioners
- Simple intake forms for common matter types
- Basic AML workflows that ensure compliance
- Automatic filing to keep you organized
For Small Firms
- Role-based task assignment
- Team collaboration through notes and tags
- Multiple intake workflows for different practice areas
For Large Firms
- Conditional workflows (route intake to specialist teams)
- Multi-office coordination
- Detailed reporting and analytics
Getting Started Is Straightforward
Setting up the integration requires just a few steps:
- Configure your RealAML intake forms with the fields you need
- Set up the integration between RealAML and Hivelight
- Create or customize intake workflows in Hivelight
- Add smart links for AML checks in your workflows
- Test and refine based on your team’s needs
Most firms can be fully operational within a day or less.
The Code
Adding RealAML checks to Hivelight workflows is as simple as pasting in these special formatted deeplinks. Here’s a couple of examples to show how easy this is:
Deeplink for Face IDV check:
https://app-au.realaml.com/checks/face-match-quick-id?integration_matter_id={{matter.actionstep.id}}&integration=actionstepDeeplink for Quick IDV Check
https://app-au.realaml.com/checks/quick-id?integration_matter_id={{matter.actionstep.id}}&integration=actionstepExplaination
- ‘face-match-quick-id’ / ‘quick-id’ / ‘pep’ – This tells RealAML which check you want to run.
- integration_matter_id – This is where you specify the matter id for the system you want to save the RealAML report to. We combine this with a Hivelight variable ‘{{matter.[system].id}}’. This will convert to the ID for the associated matter in your practice management or document management system.
- integration – This tells RealAML which system you want to pull contact data from and save the AML report to.
Combining RealAML deeplinks with Hivelight variables makes this super simple and flexible, allowing you to add integrated RealAML checks to any workflows in Hivelight with a simple copy and paste.
Looking Forward: The Future of Legal Intake
This integration represents our vision for modern legal practice: intelligent automation that enhances rather than replaces human judgment. By eliminating repetitive tasks and ensuring consistent processes, we free legal professionals to focus on what matters—serving clients and practicing law.
Ready to Transform Your Intake Process?
See how the Hivelight + RealAML integration can streamline your firm’s client onboarding and AML compliance. Schedule a demo or watch the video above to see it in action, or contact our team to discuss your specific needs.
For detailed instructions on how to configure this for your team, view the Hivelight-RealAML support page here.